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by hhoman from Winston-Salem

Last Post 76 days, 5 hours Ago


Hello everbody, got some information that could save you a lot of trouble!

If you use a Debit card at Quality Mart Gas Stations across the triad, are you aware that they not only charge you for the gas (expected) but what's next is what fired me up.

I purchased $40.00 of gas on my debit card on May 8, 2008 (9:36am)at the Quality Mart on the corner of Peacehaven and Country Club Rd. in Winston Salem. Well I thought everything was normal until I checked my account on the 9th, at 3:30pm. Quality Mart had charged me $100.00 and another charge for $40.00. Ok so my accound said the $100.00 was Pending, FOR WHAT! . They got their money $40.00. Now that $100 is no longer available to me until its released by Quality Mart, and no body knows when, thats my money, who are they to lock me out of my money. 

I went back to the station and talked to the Manager, soon the ast. manager CARLOS had to put his two cents in, and though it was funny that I might contest this, its a everyday event, you cant used the money unitl its released dont you know that Carlos told me. He has no clue! The manager (ED) was not talking, as a matter of fact he did not care about my problem, he was busy.

Because of the lack of concern or customer service displayed by both the Manager (ED) and the Ast Maanger (Carlos) I make my next move, thats got to be a crime!

I called the Winston Salem Police, i do think that its a crime.

When the police showed up some 2 hours later, the officer was little help, he said that thats how some gas stations work,  Its my first experance, I have been purchasing gas for 36 years. The officer also agreed with the ast manager, its the banks fault (I laughed at that). Now I know better then that, the bank had no idea were I was going to get gas, the Bank process the gas stations merchant service at their request via a transaction and charges the gas station a agreed amount or percent per transaction, the police officer and the ast manager have no clue how that works or what they are even talking about, (Oh, but the way the manager left before the poilce arrived).

So I left, and got home and called my bank. They said that that money placed on hold was done by the gas station and they should have released that as soon as the purchase was complete per their agreement. So in the end, Quality Mart is abusing their customers buy holding their customers money above and beyond the purchase, knowing that they are locking up the customers money for 2 to 10 days before making those funds available to the customer,  who can argue that we have the right to use our money as we please.

I do think that Quality Mart or any other gas station should be make to post at the pump about this so the card user may make a better desision on their own money. I feel the sign they should be made to post should go like this,

                                                      
   WARNING!!!!!!!
Using a debit card at this pump could and will result in $100.00 of your money be locked away from your use for 2 to 10 days above and beyond the purchase amount, These fund will not be available to you until released by us.

This would make a great consumer spot on FOX8, I would love to hear the management of Quality Oil explain this!

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gadget410 read my blog view my photos
May 10, 2008 | 1:12 AM

I know you don't want to hear this but in the gas retailers defense the problem isn't you the honest guy who pays his bills and does the right thing, for you it is a insult and slap in the face. Here is why it has come to this. Debit cards only when inserted into the gas pump do not check to see if bank funds match the purchase. A person who was out to take advantage of this knows they only have $20 in their account they pull into the pump and get $100 worth of gasoline and now the store is the one who has money in limbo that they have a heck of a lot of trouble collecting on. In the meantime the person who bought the gasoline has long gone and if it was a fraud it is currently difficult to prosecute, unlike say writing and passing a bogus check. In retaliation the stores automatically put in the number of $100.00 to protect themselves. I can see in just a short time it will be cash only or use the ATM in the store to pay cash for your fuel.

hhoman read my blog
May 10, 2008 | 6:24 AM

hello gadget410,

Its not the action i disagree with, its the delay to correct it that is a crime.

I dont agree with you on the fact that the balance is not read before the purchase.

If the method you think is used then why use a ATM, it should do the same thing!

hhoman

gadget410 read my blog view my photos
May 10, 2008 | 7:59 AM

The folks I know that run a gas station told me that this is why they no longer take a debit card without the holding fee. A gas pump is one of the only things where the purchase amount of the product is not known until after it is done and the consumer doesn't have to do a face to face purchase. Think of it like a restaurant you set there and eat the food but unless you are able to slip out the door, which does happen but is rare you have to pay the bill.

The ATM checks your account to see if the amount you are asking for is available if it isn't you can't draw out that amount the gas pump doesn't do that because it doesn't know what the purchase will be....so most pumps have no preset amount that it checks for to see if it is in the account and that was O.K. when gas was cheap, but now it isn't cheap anymore so instead of a $20.00 purchase it is $75 - $100 and many people are taking advantage of the fact that the pump won't cut off if I have only $20 in my account but pump $100.

Now on the station owners side the customer is gone and the bank battle begins except now as you mention about your money .... it is the station owner that has their money tied up.........not a big deal when it is one or two incidences a week but with the cost of gas increasing at it's current rate the friends I have with the station say it is getting into the thousands range and they will just not take the loss any longer. The amount you are charged usually $100.00 will be back in you account minus the amount of your gas purchase but as you say it will take a day or two. It makes you mad b

gadget410 read my blog view my photos
May 10, 2008 | 8:00 AM

It makes you mad but they are just protecting their assets from people who are willing to try to screw them over.
Credit cards are also not being accepted at some stations because the retailer gets charged a flat fee plus a percentage of the purchase, people think gas is a big profit for retailers but it isn't, most gas stations make their money off of all the items in the convenience store gas is just sold as a draw to get you into the store.

hhoman read my blog
May 10, 2008 | 12:57 PM

I do understand why its done, what is wrong is the station owners do not notify the consumer at the pump of this action to protect themselfs as you see it. All thats ok with me, except the station has no right to continue to hold the money once the purchase is complete (I have been told that by the bank). The block can only be removed by the station. What the station owners are doing is making TWO transactions for one purchase, thats not right, and it is a crime. They post a transation for the $100 to protect themselfs as you describe it and then another charge for the gas purchase. I only authorized a singe transaction! And then the customer has to wait two days or more (I only had to wait two day because I called the bank and they reversed the charge) to use their money again, UNFAIR by any means or how ever you may look at it.

I purchase gas sometime 5 to 6 times a week, now should I keep $600.00 plus the gas cost in my account just to keep the bad guys from stealing from the stations owners, I think not!!

Your freind should be honest and discontinue debit card and credit card use and work on cash only then instead of locking up other peoples money from them, Its just plain wrong!

I have offered a easy solution, notify the consumer of these charges so they can make the desision on their money, not the station owner!

I do understand that the station owner does not like that idea, it might drive away business, thats the cost of doing business like that, dishonest at the least!

If you think that my family or friends are going to use Quality Mart for a debit c

hhoman read my blog
May 10, 2008 | 1:01 PM

card purchase you wont be able to take that to the bank!

If your freind is so scared that someone is going to beat they at the game, they should throw in the towell, give it up, sell it, but dont use the good peoples money to solve their fear problems.

hhoman read my blog
May 10, 2008 | 1:07 PM

I am trulley sorry that you just cant get the consumer side just for a second, which leads me to believe that money is no object to you and a $100.00 being placed on hold and not avalible to just dont affect you personally, but the majority of the people are working pay check to pay check and dont have an extra $100.00 for the service station to protect themself's with for 2 to 10 days, that just plain dishonest and wrong!

gadget410 read my blog view my photos
May 10, 2008 | 2:45 PM

hhoman, I am a teacher and money is a huge deal, the cost of everything hits very hard, if I were rich I wouldn't give a BLEEP about how much energy costs. The main reason I blog as much as I do about energy is because it is such a burden and expense and it is making many of the oil producing countries that don't like us very much rich. The purchaser of energy unlike what a lot of people think has a huge amount of control over what the price at the pump will be. I am sorry you feel that a store owner who makes very little off of the gasoline shouldn't cover their butt. The answer for you is just pay cash! You lose a little time but not any tie up of your money! I can also just about guarantee this Quality Mart isn't going to be the only gas station or other retailer that is going to start doing this you are going to start seeing it in a lot of other places. The trend now is that they will not accept American Express because of the charges they apply to the retailer. Have a good day.

UncommonValor
May 10, 2008 | 5:57 PM

When you finish pumping gasoline into the tank of your vehicle or other container, the pump informs you of how much you received and provides a receipt for that purchase. Then, it seems to me, that the same machine should then notify your bank that you pumped "X" amount of dollars/9/10th cents and place a hold on that amount of money until the bank pays the station owner.

It seems to me that if they cannot collect the $20.00 and 9/10th cents, then surely they cannot expect to collect the $100.00 that they placed a hold on. Therefore, it appears to be just harassment.

Regarding the service stations in the near future refusing any type of card and only cash will probably cost them more as they will have to hire armed guards on premises 24/7 to prevent armed robberies. Thieves just love places with lots of cash laying around.

JIMBOB2 read my blog
May 10, 2008 | 6:04 PM

With products and services costing so much for everyone,seller and buyer,people are doing everything they can to make a profit or save money.It's got to the "us vs.them" mentality.Check all your statements,receipts and when you pull cash out stop and look at the amounts you're paying and for what.

gadget410 read my blog view my photos
May 10, 2008 | 7:57 PM

Uncommon Valor, that is the point I am trying to make if you don't have at least $100.00 in the account the pump will not accept your debit purchase request for purchasing gasoline,it won't let you get any at all using your debit card at the pump you will have to go in and prepay where the cashier will verify the purchase amount before setting the pump for the specified amount. Gas is quickly heading for $4-$5 per gallon range and as Jimbob has noted they are going to do everything they can to insure that they don't loose money. I am glad Fox 8 did the article about where your money goes so maybe people will realize where most of their money ends up, Making The OPEC countries RICH! The little guy selling it doesn't make much at all.

gadget410 read my blog view my photos
May 10, 2008 | 8:00 PM

I also wanted to note I agree with HHO that they should be more timely in returning the unused money to the account due and most definitely let the consumer know that the $100.00 minimum will be charged on a debit card purchase.

JIMBOB2 read my blog
May 10, 2008 | 8:10 PM

I have a stupid question.If you buy 40 bucks of gas and they debit your account for 100 where is the 60 bucks for 2 days ?

gadget410 read my blog view my photos
May 10, 2008 | 9:41 PM

Jimbob, unfortunately that is tied up by the gas retailer, although not fair it is currently for many stations the only way they are able to do it. In the newer stations the pumps may be able to be reconfigured just like an ATM and it will only allow the purchaser to buy as much fuel as there are funds available. Most of the older pumps don't have any access information to the amount of money in the account they simply record and then forward the purchase price to the purchaser's account, if it is overdrawn then the seller is going to lose what little profit they would make from the sale in recoupment of their money.

JIMBOB2 read my blog
May 10, 2008 | 9:50 PM

Then the money is still in your account but froze/held ? Nobody is making money off the 60 bucks ? The oil company doesn't have it ? The bank is not using it and you can't move it ? Does the bank do this free for the oil company and you ?

DW45 read my blog view my photos
May 11, 2008 | 1:45 AM

I bought gas on a credit card in SC not long ago, and was surprised when the pump shut off at $30.00 Dollars.....that was more than I needed, and it was crowded, so I didn't worry about it...

This Quality Mart BLEEP is new to me, though...Just imagine - we're paying $3.70 a gal for gas, and they don't trust US?...No wonder, I guess...

Still, QM doesn't have to look for me to stop there...

hhoman read my blog
May 11, 2008 | 6:41 AM

I may not have been very clear, its not were they took a deposit of $100.00 and my purchase was $40.00 and we are talking about $60.00 heing held here, what is happening is they take and hold $100.00 when you swipe your card, you pump the gas and in my case I got $40.00, now the transaction for the gas is $40.00 they took the $40.00 as i expected, and also keep on hold the $100.00, so my transaction was now two transactions, one for $40.00 and another for $100.00, so to total it up my visit to Quality Mart cost me $140.00 until they feel like releasing the $100.00, ITS A CRIME, THEY ARE STEALING FROM THEIR CUSTOMERS.

hhoman read my blog
May 11, 2008 | 6:45 AM

Ok, so if i went to a bank and told they to give me $100.00 and i will return it in a couple days, what do you think will happen!

You just robbed a bank!

Quality Mart is robbing thousands of people everyday to protect themselfs, ITS A CRIME just like robbing a bank, and the police think its just business!

hhoman read my blog
May 11, 2008 | 7:11 AM

gadget410

WOW, a teacher.

So lets teach our kids that opec controls the cost of gas, oil retailers control your money, that great!

DEBIT card were designed to replace CASH, and are safer for the consumer to carry and also offer a fraud recovery menthod of protecting the funds in your account by LAW!

As a teacher make some calls, visit a bank or get a book on DEBIT CARDS!

Electronic transations are account and balance based, no transaction can be processed before a balance is checked. Try to use a credit card for more that your balance, its not going to work! So if the station owners are faced with the fact that consumers can purchase more than they have in their account the problem is in the equipment and service provider the station owners are using, again thats their cost of doing business not ours, we pay, o boy do we pay.

One quick question, do you have stock in Quality Mart or any family relationship?

hhoman read my blog
May 11, 2008 | 7:23 AM

gadget410

One more thing, I hope someday you pull up to a pump and you cant purchase $20.00 worth of gas because your account only has $99.00 in it, or you need a flat tire fixed, need food or milk for your kids or have to pay your light bill.

Its clear that you agree with this method that will bite you to when you need it the most.

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hhoman

Work hard for my money, cant stand being ripped off.

Member Since: 5/9/2008